Everything you need to know about ordering baking tools, ingredients, delivery and payment.
Find answers to the most frequently asked questions about orders, delivery, and payments.
We respect your privacy. Any personal data, images, or custom order details are never shared with third parties. Limited general information may be used for marketing purposes, but customer identity remains fully protected.
For customized or personalized orders, 30% advance payment is required after design approval. The remaining balance is payable before dispatch or delivery.
Cash on Delivery (COD) is available for selected products and locations, depending on order type and value. Please note that customized items are non-refundable.
Share your required product details such as images, text, names, or design ideas via WhatsApp or email. Our team will create a design preview and send it for your approval before production begins.
We accept multiple payment options including bank transfer, mobile banking (EasyPaisa, JazzCash), cash at shop (Lahore), and international transfers (Western Union / MoneyGram / IBAN).
Orders can be collected from our collection point in Shadman Market, Lahore. We also provide nationwide delivery across Pakistan via trusted courier services such as TCS, Leopards, and Pakistan Post.
Once a parcel is handed over to the courier service, responsibility shifts to the courier company. Tracking is provided where available.
COD is available for selected products and locations. Charges and eligibility depend on order size, weight, and delivery area.